Effective Date: October 21, 2025
Duncan Lanes Bowling Centre (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with us in person.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Your name, email address, phone number, or other contact details when you fill out a form, register for a program, or book an event.
- Payment Information: When you make a purchase or reservation, limited payment details may be collected securely through our payment processor.
- Usage Information: Data such as your IP address, browser type, and browsing behaviour collected through cookies and analytics tools to help improve our website.
2. How We Use Your Information
We use the information we collect to:
- Process bookings, league registrations, and event inquiries.
- Communicate with you about upcoming events, promotions, and special offers.
- Improve our website, programs, and customer experience.
- Comply with legal obligations and maintain accurate business records.
3. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information against loss, theft, unauthorized access, or disclosure. However, please note that no online transmission is completely secure.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share limited information with:
- Service providers who assist with website hosting, email communications, or payment processing.
- Legal authorities, if required by law or to protect our rights, safety, or property.
5. Cookies and Analytics
Our website may use cookies or similar technologies to enhance your experience and track site performance. You can adjust your browser settings to disable cookies if you prefer.
6. Email Communications
By subscribing to our mailing list or providing your email, you agree to receive occasional updates, promotions, or news. You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
7. Children’s Privacy
Our youth programs are designed for participation with parental or guardian consent. We do not knowingly collect personal information directly from children under 13 without parental approval.
8. Your Rights
You may request to review, correct, or delete your personal information by contacting us at the details below.
9. Contact Us
Duncan Lanes Bowling Centre
2701 James Street
Duncan, BC V9L 2X8
Website: https://duncanlanes.com
Phone: (250) 746-5421
Email: bowling@duncanlanes.com
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.